Terms and Conditions

Valentina Lozano Nasi
Last updated: 03/06/2026

1. Who we are
These Terms and Conditions ("Terms") apply to all services provided by Valentina Lozano Nasi, PhD, operating as a sole trader (eenmanszaak) under Dutch law, with registered address at Damsterdiep 263, 9713ED, Groningen, the Netherlands, KVK number [Registration Pending], reachable at hello@valentinaln.com ("Service Provider").
These Terms also govern use of the website at www.valentinaln.com. By engaging the Service Provider or using the website, you agree to be bound by these Terms.

2. Services

The Service Provider offers strategic advisory, diagnostic, and speaking services to institutional and organizational clients, including but not limited to: the Transilience® Diagnostic, Transition Strategy advisory, Institutional Advisory, and keynote speaking engagements. Each engagement is governed by a separate written agreement or proposal confirmation, which specifies the scope, deliverables, fees, and timeline. These Terms apply to all such engagements and are incorporated by reference into each individual agreement. Where any individual engagement agreement conflicts with these Terms, the engagement agreement takes precedence.

3. Offers and agreements

All proposals and offers issued by the Service Provider are valid for 30 days from the date of issue unless otherwise stated. An agreement is formed when the client confirms the proposal in writing, whether by email, signed document, or payment of the deposit invoice. The Service Provider reserves the right to decline any engagement at her sole discretion, including after an initial scoping call, without obligation to provide a reason.

4. Fees, invoicing, and payment

All fees are stated excluding VAT (BTW). Dutch VAT at the applicable rate is added for clients established in the Netherlands. For clients established outside the Netherlands, the reverse charge mechanism applies where applicable under EU rules. Unless otherwise stated in the engagement agreement, payment is structured as follows: 50% of the total fee is due upon signing or written confirmation of the agreement, and the remaining 50% is due upon delivery of the final deliverable, or no later than 14 days before the event date for speaking engagements. Invoices are payable within 14 days of the invoice date. In the event of late payment, the Service Provider reserves the right to charge statutory interest (wettelijke rente) plus 3% per annum on the outstanding amount from the due date, without requiring prior notice. In addition, all reasonable extrajudicial collection costs incurred by the Service Provider will be charged to the client. If payment of any invoice is not received on time, the Service Provider may suspend the engagement immediately and without liability until payment is received in full.

5. Cancellation and termination

Either party may terminate an engagement in writing. The following conditions apply unless the individual engagement agreement specifies otherwise. If the client cancels more than 60 days before the start of the engagement, the deposit is non-refundable. If the client cancels between 30 and 60 days before the start, 75% of the total agreed fee is due. If the client cancels fewer than 30 days before the start, 100% of the total agreed fee is due. If the Service Provider must cancel due to illness, force majeure, or circumstances beyond her reasonable control, she will make every reasonable effort to reschedule. If rescheduling is not possible, any deposit paid will be refunded in full. The Service Provider's liability in such cases is limited to the refund of amounts already received and does not extend to any indirect or consequential loss incurred by the client. Engagements may also be terminated immediately by the Service Provider if the client fails to meet any material obligation, including payment, or acts in a manner that is inconsistent with the terms of the engagement.

6. Scope and delivery

The Service Provider operates on the basis of a best-efforts obligation (inspanningsverplichting), not a results obligation (resultaatsverplichting), unless explicitly agreed otherwise in writing. Advisory and strategic work involves inherent uncertainty and the outcomes of any engagement depend in part on factors outside the Service Provider's control, including the client's own decisions and organizational context. Any timelines or delivery dates agreed in the engagement are indicative unless explicitly described as firm deadlines. The Service Provider will communicate proactively if delays are anticipated. Work outside the agreed scope of an engagement will not be performed without a separate written agreement and may be subject to additional fees.

7. Client obligations

The client is responsible for providing the Service Provider with all information, access, and context necessary to carry out the engagement effectively and in a timely manner. The Service Provider is not liable for delays or suboptimal outcomes that result from incomplete, inaccurate, or late information provided by the client. The client takes full responsibility for decisions made on the basis of the Service Provider's advice or recommendations. Advisory work constitutes professional input, not a guarantee of any particular outcome.

8. Intellectual property

All intellectual property created by or belonging to the Service Provider, including but not limited to the Transilience® framework, its components, diagnostic tools, frameworks, presentations, written materials, and methodologies, remains the exclusive property of Valentina Lozano Nasi, PhD. The Transilience® name and framework are protected. Any use of the Transilience® framework, name, or associated materials for commercial, organizational, or applied purposes requires prior written authorization from the Service Provider and is subject to a separate licensing agreement. Work products delivered to the client as part of a paid engagement (such as reports, presentations, or strategic documents) may be used by the client for their own internal purposes. Redistribution, publication, reproduction, or use in any form outside the client's own organization requires prior written consent from the Service Provider. Academic citation of the Transilience® framework is permitted in accordance with standard academic practice, provided that proper attribution is given to the original research.

9. Confidentiality

Both parties agree to treat as confidential any proprietary, sensitive, or non-public information shared in the context of the engagement. This obligation applies during and after the engagement and survives termination of the agreement. The Service Provider will not disclose client-specific information to third parties without the client's written consent, except where required by law. The client agrees not to disclose the Service Provider's proprietary methodologies, frameworks, or unpublished materials to third parties without prior written consent.

10. Liability

The Service Provider's total liability in connection with any engagement is limited to the amount actually paid by the client for that specific engagement in the 12 months preceding the event giving rise to the claim. The Service Provider is not liable for indirect, consequential, or incidental damages, including but not limited to loss of revenue, loss of contracts, reputational damage, or organizational disruption, regardless of how such damage arises. The Service Provider is not liable for outcomes resulting from the client's own decisions, actions, or inaction, or from information provided by the client that was inaccurate or incomplete. This limitation of liability does not apply in cases of intentional misconduct or gross negligence (opzet of bewuste roekeloosheid) on the part of the Service Provider.

11. Privacy and data

The Service Provider processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law. For details on how personal data is collected, used, and protected, please refer to the Privacy Policy at www.valentinaln.com/privacy-policy.

12. Website use

The website at www.valentinaln.com is provided for informational purposes. Use of the website does not create a client relationship. The Service Provider aims to keep the content accurate and current but does not guarantee that all information is complete or error-free. The Service Provider is not liable for any damages arising from reliance on website content. The website may contain links to third-party websites. The Service Provider is not responsible for the content or practices of those websites.

13. Amendments

The Service Provider reserves the right to update these Terms at any time. The most current version will be published at www.valentinaln.com/terms-conditions. For ongoing engagements, changes to these Terms will be communicated in writing and will not apply retroactively to agreements already in force.

14. Governing law and jurisdiction

These Terms and all engagements to which they apply are governed by the laws of the Netherlands. Any disputes arising from or related to these Terms or any engagement shall be submitted to the exclusive jurisdiction of the competent court in Groningen, the Netherlands.

15. Contact

For any questions about these Terms, please contact: hello@valentinaln.com